Olive + Arrow gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased in store or online that shipped to a U.S. address for a store credit (Olive + Arrow E-Gift Card) within 30 days from the date your order shipped.
Olive + Arrow offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped and we have the item in stock.
Items damaged or defective may be returned by contacting Customer Care at firstname.lastname@example.org
ALL SALE/CLEARANCE ITEMS ARE FINAL SALE
- If you have received a defective item, please contact customer care at email@example.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Ship Your Return
- You may ship your item(s) back to our store at 311 E Coeur d'Alene Ave Suite E, Coeur d'Alene, ID 83814
- The cost of return shipping, $10.00 for any number of items, will be deducted from your store credit (Olive + Arrow E-Gift Card) if you use the return label provided by Olive and Arrow.
- You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.
- Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
- Once we receive your return, we will refund the purchase amount to an Olive + Arrow E-Gift Card sent to your order's email address.
- Please allow up to two weeks for your return to be processed.